Have questions? We’re here to make things simple and stress-free for you. Our FAQ section covers the most common concerns about our healthcare solutions, from how our services work to what you can expect during support and implementation. If you still need help after reading, our team is always ready to listen and guide you with care and clarity.
Signing Up / Getting Started
What types of care do you provide?
Can I see a doctor without visiting the clinic?
Yes, you can book a virtual visit and receive care from home through our telemedicine services.
Do you accept insurance?
Yes, we accept multiple insurance providers, including Medicare, Medicaid, Aetna, Cigna, and Blue Cross Blue Shield.
Do I need an appointment to receive care?
Yes, appointments are required for telehealth, in-person, or home visits.
What should I prepare before my first visit?
Bring your medical history, current medications, and insurance details if available.
What age groups do you accept?
We treat patients starting from 20 months and above.
Telehealth & Virtual Care
What conditions can be treated virtually?
Infections, rashes, sinus issues, follow-ups, and more.
Can I get prescriptions through telehealth?
Yes, prescriptions can be provided when medically appropriate.
Can children use telehealth services?
Yes, for eligible pediatric cases.
Can telehealth replace in-person visits?
Not always—some conditions require physical examination.
How do I book a telehealth appointment?
Call us or request a consultation online.
In-Person & Home Care Services
Do you offer home visits?
Yes, eligible patients can receive home care visits.
Who qualifies for home care visits?
Patients unable to travel due to health conditions may qualify.
Do you provide urgent care at home?
We handle many non-emergency medical needs at home.
Can I request same-day home visits?
Availability depends on scheduling and location.
Are home visits more expensive?
Pricing depends on the type of service provided.
Billing, Insurance & Payments
Do you accept out-of-pocket payments?
Yes, self-pay options are available.
How much does a consultation typically cost?
Typically $55–$65 depending on service type.
What are your common treatment prices?
Prices vary by condition, starting from $60–$135.
Do you offer payment transparency?
Yes, all service costs are clearly listed.
Are physical exams covered by insurance?
Coverage depends on your insurance provider.
Do you offer workers’ compensation billing?
Yes, for eligible cases.
Treatments, Services & Medical Conditions
What conditions do you treat?
We treat infections, chronic conditions, and minor illnesses.
Do you treat UTIs and STIs?
Yes, including screening and treatment.
Can you treat skin conditions?
Yes, including rashes, burns, and fungal infections.
Do you manage chronic diseases?
Yes, including diabetes, hypertension, and cholesterol.
Do you offer men’s health services?
Yes, including testosterone therapy and ED treatment.
Do you offer vaccinations or injections?
Yes, including Vitamin B12 injections.
Do you provide physical exams?
Yes, including DOT, work, and sports physicals.
Can you help with medication refills?
Yes, through consultation and medication review.
Do you provide travel medicine?
Yes, including consultations and prescriptions.
